Gratorama's Privacy Policy: Protecting Your Data
How We Collect Your Data
At Gratorama, your data is collected through various interaction points to ensure a seamless and secure gaming environment. This includes data you provide directly to us, such as when creating an account, including your name, contact details, and verification documents. Additionally, we collect information that is automatically generated during your use of our services, such as your IP address, device type, browser type, and pages visited. This data is crucial for the operational functioning of our platform and to comply with legal requirements.
We also record information related to your gambling behaviour and financial transactions on the platform, which is essential for providing our services and for compliance with anti-money laundering regulations. When you participate in promotions, contact customer support, or provide feedback, this information is also stored. Our goal is to collect only data that is strictly necessary for the purposes described in this privacy statement. Your consent, where required, always forms the basis for such collection.
Why We Use Your Data
Gratorama uses the collected personal data for specific, legitimate purposes to effectively offer and improve our services. The primary reason is to fulfil the contractual agreement with you, such as managing your account, processing payments, and facilitating your gaming activities. We also use the data to ensure the security of our platform, detect, and prevent potentially fraudulent behaviour. This helps us maintain a safe and reliable environment for all our users.
Furthermore, we use your data for internal business analyses and product development, allowing us to optimise our functionalities and user experience. This might, for example, lead to offering more relevant games or features. For marketing purposes, such as sending newsletters or special offers, we always ask for your explicit consent beforehand. We ensure that every use of your data is in line with applicable privacy legislation and our commitment to your protection.
About Cookies and Web Trackers
To enhance the user experience and functionality of the Gratorama website, we implement various types of cookies and web trackers. These digital tools, small files on your device, enable us to remember your preferences and manage your session. Functional cookies are indispensable for the basic operation of the site, such as maintaining your login and shopping cart information. They ensure you can navigate our site seamlessly without repeatedly logging in.
Analytical cookies allow us to collect statistics on website usage, such as the number of visitors and the most popular pages, which is crucial for optimising our services. Additionally, with your explicit consent, we use marketing cookies to display personalised content and advertisements tailored to your interests. You can adjust your cookie settings at any time via your browser options, although this may affect the website's functionality. Our detailed cookie policy provides further explanation of these technologies.
Disclosure to Third Parties
Gratorama only shares your personal data with third parties when it is strictly necessary for business operations or due to a legal obligation. This primarily concerns reliable service providers who assist us with crucial tasks such as payment processing, IT support, and data analysis. All third parties with whom we collaborate are contractually obliged to treat your data confidentially and adhere to high security standards. They may only use your data for the purposes for which it was provided to them.
In exceptional cases, we may be compelled to disclose data to supervisory authorities, the police, or other government agencies. This only occurs if we are legally obliged to do so, for example, in the context of fraud investigations, anti-money laundering practices, or compliance with legal procedures. Gratorama guarantees that such disclosure always takes place with the utmost care and in accordance with applicable privacy laws. Your data will never be shared with third parties without a valid basis.
Our Security Measures
The protection of your personal data is a top priority for Gratorama, and we employ a comprehensive set of security measures to ensure it. We utilise the latest encryption technologies, such as Transport Layer Security (TLS), to secure all data transfer between your device and our servers. Our internal systems are protected with advanced firewalls and multi-factor authentication to prevent unauthorised access. We ensure regular monitoring and testing of our security systems to identify and address potential threats in a timely manner.
In addition to technical safeguards, we maintain strict organisational procedures, including restricting access to personal data to a select group of trained employees. All employees are bound by confidentiality obligations and follow internal data protection protocols. In the event of a data breach, we have a robust incident response plan to minimise the impact and, if legally required, to inform affected individuals and supervisory authorities promptly. We continuously invest in improving our security practices.
Your Data Rights
At Gratorama, we recognise your full control over your personal information and the rights you have under privacy legislation, such as the GDPR. You have the right at any time to request a copy of the data we process, as well as the right to have inaccurate data corrected or incomplete data supplemented. If you wish for your data to be deleted, or for its processing to be restricted, you can submit a request for this. We will carefully handle each request in accordance with legal frameworks.
You also have the right to object to certain forms of data processing, particularly those for direct marketing purposes. Furthermore, you can withdraw your consent for data processing at any time, without affecting the lawfulness of processing before its withdrawal. To exercise these rights or if you have a complaint about how we process your data, you can contact our dedicated privacy department. We will provide you with an appropriate response within the stipulated timeframes.
Privacy Questions
Do you have specific questions about our privacy policy, how Gratorama processes your personal data, or do you wish to exercise any of your privacy rights? Our dedicated privacy team is ready to provide you with clear and comprehensive answers. The easiest way to reach us is by sending an email to support@Gratorama.com with 'Privacy Question' as the subject. We strive to handle all inquiries quickly and efficiently, with respect for your privacy.
For formal correspondence or if you wish to submit a written request, please address it to [Gratorama Address, e.g., P.O. Box 5678, Nicosia, Cyprus]. Always include your username and contact details so that we can correctly assign and respond to your request. This privacy statement may be updated from time to time, so we advise you to check it regularly. For more general information, you can return to our Home page. Last updated: 2026.